Website FAQs

Yes. The displayed package price is the fixed base price for the stated scope. Add-ons, third-party services and work outside the approved scope are priced separately.

Kosmos Development is not currently VAT registered, so VAT is not added to the displayed prices.

Website projects are split into three payments: 50% deposit to book and start the project, 25% after the agreed changes/revisions are completed, and the final 25% when the website is complete and goes live.

Twenty percent of the full project value is treated as a non-refundable reservation and planning fee. Before substantial work begins, any amount paid above that may be refundable after completed work and direct costs are deducted. Once design is approved or development begins, amounts already paid are non-refundable.

One revision round is one consolidated list of reasonable changes submitted at the same time. It is not an unlimited series of separate change messages.

Yes. Page allowances can be redistributed where it makes sense. Galaxy, for example, can use fewer pages with more custom sections per page.

It is the number of gallery or project entries the website is built to support in the initial scope. Additional entries can be added through a gallery expansion add-on.

You provide the core business facts, services, prices, policies and any media you want used. Kosmos turns that into clear website-ready structure and copy, including headings, calls to action, grammar refinement and the normal SEO foundations needed for the build. Large specialist content projects outside the agreed website scope can be quoted separately.

We use client-supplied images wherever possible. Suitable licensed or free-to-use imagery can be sourced when appropriate, but specialist paid imagery or photography is excluded unless quoted.

A launch date is confirmed after the scope, content readiness and required functionality are reviewed. We do not publish generic timelines because each project differs.

It includes genuine technical fixes, small corrections, guidance and assistance with functions already included. It does not include new pages, redesigns, new tools or large content uploads.

Yes. Kosmos websites are prepared for reliable Cloudflare Pages deployment, and the final package is delivered as a straightforward deployment-ready build.

Yes. Domain connection assistance is included. Domain purchases, renewals and any provider fees remain the client’s responsibility.

Yes. Domain and business email configuration is available as an add-on. The client pays the email provider’s ongoing subscription costs.

Orbit can add a simple store, Voyager can support a starter store within its included enhanced feature, Galaxy includes a standard store, and Supernova supports an advanced store. Launchpad does not include commerce.

Yoco is the initial supported payment gateway. Kosmos configures the website connection, while the client creates, verifies and maintains the Yoco account and pays Yoco’s charges.

After full payment, the client owns their final bespoke website, supplied content, media and business data. Kosmos retains ownership of reusable frameworks, internal systems and generic development components, which remain licensed for use within the delivered website.

Yes. Every website package includes essential on-page and technical SEO foundations such as page titles, descriptions, sitemap, robots configuration, responsive performance and sensible page structure. Ongoing SEO campaigns or specialist strategy can be scoped separately if a business needs them.

Yes. Care plans have clear monthly limits for technical checks and minor updates. They are not unlimited development. New pages, redesigns, new tools, large uploads and new functionality are quoted separately, and unused monthly allowances do not roll over.

Yes. Tell us what you need and we can provide a custom scope and price. If you are not sure what your business needs, use Project Guidance and we will review the business and recommend the most suitable scope.

Yes. We offer one free custom website demo per business, for the business owner only. We may ask you to confirm the business and your role before preparing it.

Use the Contact page for existing-client support or general questions, or WhatsApp the Kosmos team. New project enquiries should use the enquiry form so we receive the full brief and route it correctly.