Product scope and implementation
Each AI project is quoted from an approved scope covering the product, users, workflow, data, integrations and implementation requirements. Any ongoing management or support is defined separately in the approved proposal.
Approved workflow
Each AI system is limited to the approved product scope, users, data, workflows and integrations. Additional workflows, unrelated systems, major changes or new integrations are quoted separately.
Usage and third-party costs
Model, messaging, hosting, database, CRM or third-party usage may carry separate costs where applicable. Any ongoing usage or management charges are defined in the approved proposal before implementation.
Accuracy and human review
AI can make mistakes. Important information, sensitive decisions and subjective pricing should be reviewed. Automatic quotations are limited to deterministic client-approved rules; otherwise the system prepares information for staff approval.
Data and access
The client owns supplied business content and customer data. Where practical, data is stored in a client-owned or approved system. Kosmos retains only the access required to deliver and manage the approved solution.
Service changes
AI models, APIs and third-party platforms may change. Kosmos may update technical implementation or recommend a different supported service where necessary to maintain the system.
