It is the design and development of an AI-assisted system around a business’s approved knowledge, customer journey, workflows and goals. It goes beyond installing a generic chatbot.
Answers before you enquire
AI Development FAQs
Twenty practical answers covering what Kosmos builds, how AI management works and where the package boundaries sit.
Yes. Pulse, Vector and Nexus can be integrated into an existing website, or combined with a new Kosmos website as part of a larger proposal.
The chatbot add-on is a limited website FAQ and lead-capture tool. Pulse is a more substantial managed AI system with deeper knowledge preparation, structured qualification, logging, reporting and stronger launch support.
Vector is the recommended package for most businesses because it adds structured qualification, lead storage, categorisation, routing, analytics and one approved integration.
The setup fee covers design, development, configuration and launch. Monthly management begins at launch and covers monitoring, maintenance, agreed updates, reporting and optimisation.
Monthly management begins when the system launches, not while the initial system is still being developed.
Yes. AI packages have an initial three-month management period. After that, they continue month-to-month and can be cancelled with 30 days’ notice.
The monthly fee includes the standard agreed usage allowance. Unusually high model, messaging, hosting, CRM or third-party API usage may be charged separately.
Only when higher limits, larger usage allowances, new integrations or additional management are required. Kosmos will communicate the change in writing before it takes effect.
Yes. AI can occasionally misunderstand a question or provide an imperfect response. Important decisions, prices and sensitive information should be verified, and human escalation is built into the approved journey.
It can apply deterministic, client-approved pricing rules. Where pricing is subjective or complex, the system prepares the quotation information for staff approval rather than inventing a final price.
The client owns their supplied business information and customer data. Where practical, data is stored in a client-owned or client-approved system, with Kosmos receiving only the access required to maintain the solution.
The system is scoped to collect only the information required for the approved purpose. Access, storage, consent wording and retention expectations are documented in the project and AI terms.
An integration is a connection to an approved external platform such as a CRM, database or Google Sheets workflow. Basic email delivery does not normally count as the included external integration.
Vector includes one approved integration selected during planning, usually an approved CRM, Google Sheets, a structured database or another compatible lead-management destination.
Nexus includes document and image collection as part of an approved workflow. A limited upload feature may be quoted separately for Vector when appropriate.
Pulse uses reports supplied by Kosmos. Vector includes a client analytics dashboard. Nexus includes a more advanced workflow and analytics dashboard, in line with the package scope.
It includes system monitoring, technical maintenance, response and workflow optimisation, approved knowledge changes, reporting and package-specific support.
No. Each package is built around an approved project blueprint, workflow and integration allowance. New workflows, unrelated systems and major changes are quoted separately.
No. Access is limited to the approved purpose and systems. Permissions and credentials should be restricted to the minimum necessary for the solution to operate.
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